Special Service Transit ADA Complementary Paratransit Service (SST)

SST service is an origin to destination service available to people who are certified Americans with Disabilities Act (ADA)-eligible and for seniors 65 years and older. SST service is available within the area covered by WRTA’s fixed route bus service and Boardman Loop service.

The SST service supplements the fixed route service and is provided to individuals with disabilities and seniors citizens 65 years of age and older. Disabled individuals are required to submit Section I and Section II of the SST application. Senior citizens are required to complete Section I of the application and are eligible to ride the service based on the age requirement. These forms can be obtained by contacting WRTA and speaking to one of our customer service representatives at 877-845-9782.

The SST origin to destination service is for people with disabilities and seniors who are not able to or have difficulty using fixed-route bus service.

Eligibility is determined on an individual basis by the WRTA ADA coordinators using the following criteria:

  • Category I - Persons who are unable to board, ride, or exit a bus even if they are able to get to the bus stop and the bus is accessible.
  • Category II - Persons who cannot use buses unless they have wheelchair lifts or other accommodations.
  • Category III - Persons with disabilities who cannot travel to or from a bus stop. A person is eligible in this category if travel is impossible because of architectural and/or environmental barriers that, when combined with the person's disability, prevent that individual from reaching a bus stop.

WRTA has an Administrative Appeals Process for those denied eligibility to the ADA Complementary Paratransit Service. All appeals must be in writing and filed with the Executive Director within sixty 60 days from the date stated on the denial letter. Appeals shall be mailed to:

Western Reserve Transit Authority
Executive Director
604 Mahoning Avenue
Youngstown, Ohio 44502

Reserving a Ride on SST Service

To schedule an SST trip, call 877-845-9782.
Monday through Friday 7:00a.m.- 4:30 p.m.
To make a reservation on Sundays only, please call (330)744-8433, ext. #200 and leave the following information on the recorder:

  • Name
  • Phone number
  • Address of pickup and drop off locations
  • Time of desired pick up and return

You will be contacted on Monday with confirmation.
Note: leaving this information does not guarantee transportation.

Reservations can be made up to 7 days in advance and are based on a first come first serve basis.

Cancelling an SST Trip

To cancel an SST trip, call 877-845-9782. To cancel a trip after normal business hours only, call (330)744 - 8433, Extension 200.


Cancel within twenty-four (24) hours in advance and/or two (2) hours priot to pick-up time. Penalties for excessive no shows and late cancellations are combined and monitored for each registered ADA SST rider.

A no show and late cancellation means that a customer has missed a scheduled pick-up without giving SST schedulers at least a two hour advance notice of a trip cancellation.

“No shows ”do not include trips missed for the following reasons:

If you have any questions, call or email:
Customer Service
Monday-Friday, 7:00 AM - 4:30 PM

Reserving a Ride on SST Service

Cancelling an SST Trip




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