Special Service Transit ADA Complementary Paratransit Service
(SST)
SST service is an origin to destination
service available to people who are certified Americans with Disabilities
Act (ADA)-eligible and for seniors 65 years and older. SST service
is available within the area covered by WRTA’s fixed route
bus service and Boardman Loop service.
The SST service supplements the fixed
route service and is provided to individuals with disabilities
and seniors citizens 65 years of age and older. Disabled individuals
are required to submit Section I and Section II of the SST application.
Senior citizens are required to complete Section I of the application
and are eligible to ride the service based on the age requirement.
These forms can be obtained by contacting WRTA and speaking to
one of our customer service representatives at 877-845-9782.
The SST origin to destination service
is for people with disabilities and seniors who are not able to
or have difficulty using fixed-route bus service.
Eligibility is determined on an individual
basis by the WRTA ADA coordinators using the following criteria:
Category
I - Persons who are unable to board, ride,
or exit a bus even if they are able to get to the bus stop and
the bus is accessible.
Category
II - Persons who cannot use buses unless
they have wheelchair lifts or other accommodations.
Category
III - Persons with disabilities who cannot
travel to or from a bus stop. A person is eligible in this category
if travel is impossible because of architectural and/or environmental
barriers that, when combined with the person's disability, prevent
that individual from reaching a bus stop.
WRTA has an Administrative
Appeals Process for those denied eligibility to the ADA Complementary
Paratransit Service. All appeals must be in writing and filed
with the Executive Director within sixty 60 days from the date
stated on the denial letter. Appeals shall be mailed to:
Western Reserve
Transit Authority
Executive Director
604 Mahoning Avenue
Youngstown, Ohio 44502
Reserving a Ride on SST Service
To schedule an SST trip, call 877-845-9782.
Monday through Friday 7:00a.m.- 4:30 p.m.
To make a reservation on Sundays only, please call (330)744-8433,
ext. #200 and leave the following information
on the recorder:
Name
Phone number
Address of pickup and drop off locations
Time of desired pick up and return
You will be contacted on Monday with confirmation. Note: leaving this information
does not guarantee transportation.
Reservations can be made up to 7 days
in advance and are based on a first come first serve basis.
Cancelling an SST Trip
To cancel an SST trip, call 877-845-9782.
To cancel a trip after normal business hours only, call (330)744
- 8433, Extension 200.
IF YOU DO NOT SHOW FOR YOUR TRIP
OR CANCEL A TRIP LATE
Whenever possible, please cancel your
trip at least 24 hours before your scheduled pick up. Penalties
for excessive no shows and late cancellations are combined and
monitored for each registered ADA SST rider.
A no show and late cancellation means
that a customer has missed a scheduled pick-up without giving
SST schedulers at least a two hour advance notice of a trip cancellation.
“No shows ”do not
include trips missed for the following reasons:
